“we dont need to advertise”

when it boils down to it, my job is selling advertising. radio spots, on-site, online, sponsorships, etc. I work with local businesses, and my ultimate goal is to help these businesses succeed and grow (and also make some money).

Earlier this spring, I had a client, a cell phone retailer, tell me “we’re not interested in advertising. we dont need to. we have a big sign in front of the building and some flags”.

“Do you think that is going to be enough? I understand if you don’t think my station is a fit, what else are you doing to invite customers into your business? Do you have a social media strategy? are you using print or TV? Direct mail? Are you putting flyers on peoples cars?”

“No. We don’t advertise. Period”

“I wish you the best of luck.”

I drove by the business yesterday. I was going to stop in and share some new opportunities and ideas with the client. I pulled up, and the building was EMPTY. I did some research, and, as I assumed, they didn’t relocate or move to a bigger space because business was so great – they closed.

I understand that not every business’ advertising plan / budget includes radio – although it is affordable, targeted, and effective. But every business needs a plan. Radio, print, TV, social media – whatever. My coworker’s email signature includes a quote: “Remember the first rule of advertising – people go where they are invited”.

What are you doing to invite people into your business? If you aren’t inviting people in, how are they supposed to differentiate you from your competition?

Linked-In: “I’d like to add you to my professional network”

Again. My “expertise” in social media only comes from the fact that I use it every day, and I think I have pretty good grasp on it. I went to graduate school at Marquette, and wrote half-a-dozen 20-page papers on Facebook and such, and read a whole lot about LinkedIn. I hadn’t quite gotten on the Twitter bandwagon, so I haven’t done “official research”, but again – I think I have a pretty firm grasp on it.

Here’s my “social media tip” of the day: if you invite me (or anyone) to connect on Linked-In – DON’T USE THE DEFAULT INVITE.  I don’t want to sound super egotistical, but I know a lot of people. I’m in sales – I meet a dozen people every day. I go out. I’ve worked at 5 different Milwaukee restaurants. I belong to Newaukee. I have nearly 1600 followers on Twitter.  High school was 10 years ago.  The point being send me a personal message telling me how you know me. “Hey Brian! It’s me ‘Ted’ Theodore Logan, we worked together at the Circle K”. OR EVEN – “Brian, long time no see. Don’t know if you remember me, I’m the kid that beat the hell out of you junior year of high school. I’ve cleaned up my act (literally) because now I’m the janitor at our old high school. Just thought we should connect on Linked-In” (really, I’m not bitter and I dont hold grudges. I swear).

Linked-In is a little different from Facebook, people keep their Linked-In network a little more professional, and are likely a little more hesitant to just “add” anyone to their “professional network” (this is based completely on my experiences, there is no quantitative or qualitative data to support these claims).

My rule is to not accept an invite from people I don’t know or recognize. PLUS I think it’s just rude to send the default message. Take the time to personalize your invites on Linked-In. Because, well, at least I appreciate it.